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About Us
HLP2U is the new home division
of HLP Associates, Inc. HLP has been in the computer
support business since 1984.
Our mission is to provide the highest quality
computer service and support for your personal
technology. In that regard we have implemented
unique programs that save you money, stress and
time. We add the value of our ability to provide
superior service and integrate products from
multiple manufacturers into a reliable system for
your digital lifestyle.
“HLP2U was responsive, knowledgeable, and professional. They came out at
my convenience, identified the problem and quickly solved it. They also
provided lots of answers to our questions without talking down to us.
I’m very pleased and will use them again.”
Jeannie S.
Bristow, VA
May 2005
-- Noel M.
Washington DC
May 2005.
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 HLP has been interested in the home technology
business for many years. Unfortunately we never felt
the time was right for us to enter this important
market. Early in 2005, we decided now was the time.
Why? Well, many homes now have home computers – some
more than one. People are interested in computer
technology at the home level. They want to work from
home, use their wireless laptop efficiently, use a
web camera to chat with family, integrate their
digital camera and digital music players, have
computer based home automation, use Media Center
PCs, and much more. HLP2U’s president Derek Rowan
has had a computer centric entertainment system in
his home for years. He said that “finally the
technology is at a point where it’s easy to use and
it works.”
But technology is only part of the equation. The
most critical part is the service provider behind
it. As most of us know, computer technology can
still sometimes be difficult to use and get working
effectively. HLP2U solves this problem by being
different than what you’re used to when it comes to
computer service technicians. We are fast, polite,
understandable, work around your schedule, and
provide flat rate pricing on our services. We are
not part time hobbyists, geeks or nerds. We are
certified professionals that guarantee our work and
provide exceptional value.
The only way to provide full service is to provide
answers to all of the customer's problems and to
provide blanket coverage for these services. At
HLP2U we assemble, create, and do EVERYTHING. Since
there are no middle men we eliminate any and all
finger pointing from happening. The customer can be
assured that they can call us to perform anything,
from fixing their equipment, removing spyware or
viruses, setting up a wireless network, getting your
PC to connect to your office network, setting up a
Media Center PC, getting your photo printer to print
nicer photos, to anything else related to
technology. In the words of our service manager, we
offer "Worry Free Technology -- Guaranteed."
That guarantee is a full 30 day money back guarantee
on any service for any reason. How can we do this?
Well, we have the first two customers we started
with in 1984 still with us today. We’re here for the
long haul.
HLP2U provides the following advantages over the traditional computer company:
- Fixed rates. You don’t have to worry about how much a service call will cost. You’ll know in advance before we walk in the door. HLP2U provides fixed fee pricing on our services without any surcharges of any kind.
- Inexpensive. HLP2U is far less expensive than our competition. We’ve been running computer service calls to client locations for over 20 years. We know our business. We’ve developed a very efficient system that provides you with excellent service and lower prices. Our competition still charges by the hour along with travel charges or other fees. Our prices are fixed, fair, and easy to understand.
- Service when it’s convenient for you. Unlike our competition, HLP2U works whenever you’re home. That includes daytime, and of course nights and weekends. All for the same low price.
- Focused on what you need. HLP2U is built completely around technology in your home. We have experts in consumer electronics such as digital cameras and music, business experts for work at home solutions, wireless experts to get your wireless networking working,
and Media Center experts to converge your digital lifestyle.
- We’re professionals – not geeks. – While other companies call themselves geeks
or nerds, HLP2U has always been and will continue to be professionals. We are not hobbyists. We’ve been doing this full time for over 20 years. We will provide you with answers that solve particular problems and desires
that is easy to understand and use.
- Service beyond your expectations. – We know you’ve experienced poor
computer service before. We promise to provide you with service beyond what you expect in the computer industry.
- Money back guarantee. – Talk is cheap. HLP2U backs up everything we sell and do with an unconditional 30 day money back guarantee for any reason. Period.
Give HLP2U a try. You won’t be disappointed. If you
ever have any comments, complaints or suggestions,
you may call me personally.
Derek Rowan
President
HLP2U
703-536-5300
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 HLP
has a very experienced business division as
well. With concerns about security a top
priority at many companies, our business
division is is now offering a free two-hour security
assessment of your system for all new
prospects. HLP will provide you with a
comprehensive written report and video
outlining the vulnerabilities in your
server, antivirus, Internet connection,
E-mail and your tape backup system. If
you're a business,
click here
for more information and to schedule this
very important evaluation.
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Some of our services
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Quality
Support Services |
• Available days,
nights,
and weekends
• Flat Fee Pricing
• Certified Staff
• Polite and Efficient
• Money Back Guarantee
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